At Original Goodness Australia, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will do our best to assist.
You can contact us at:
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, is not as described, or does not do what we said it would, you are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss. If the problem is minor, we can choose to repair or replace it instead.
Nothing below takes any of that away. The 30-day window is a change-of-mind courtesy we offer on top of your legal rights, not a limit on them, and it does not apply to a faulty product — those rights run for a reasonable period, which depends on the product and what it cost.
We offer a 30-day return policy for eligible items.
This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
Due to the nature of personal care, skincare and wellness products, we are unable to accept returns for opened, used or tampered products unless the item is faulty, damaged or incorrect.
To request a return, please email us at:
Please include:
Please do not send any items back to us before contacting us. Items returned without prior approval may not be accepted.
Approved returns should be sent to:
Original Goodness Australia – Returns
Level 24, Three International Towers
300 Barangaroo Avenue
Sydney NSW 2000
Australia
Please inspect your order as soon as it arrives.
If your item is damaged, faulty, defective or you have received the wrong item, please contact us as soon as possible at:
Please include:
Once we review the issue, we will work with you to provide an appropriate solution, which may include a replacement, exchange, refund or store credit.
We may accept change-of-mind returns within 30 days of delivery, provided the item is:
Please note:
Outside your rights above, we are unable to accept change-of-mind returns for:
None of this applies to a faulty, damaged or incorrect product. If a product has a problem, your rights under the Australian Consumer Law apply whether or not it has been opened, whether or not the seal is broken, and after the 30 days are up.
If you purchased an Original Goodness Australia product from another retailer, distributor, marketplace or third-party website, please contact the place of purchase directly.
We can only process returns, refunds or exchanges for orders purchased directly from Original Goodness Australia.
We may offer exchanges for eligible products, depending on stock availability.
If you ordered the wrong item and would like to request an exchange, please contact us at:
Additional shipping charges may apply for exchanges.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow up to 10 business days for the refund to be processed. Your bank, credit card provider or payment provider may take additional time to make the funds available.
If more than 15 business days have passed since your refund was approved, please contact us at:
For return or refund questions, please contact:
Original Goodness Australia
Level 24, Three International Towers
300 Barangaroo Avenue
Sydney NSW 2000
Australia
Email: sales@ogaustralia.com