Terms of service

Terms of Service

Overview

This website is operated by Original Goodness Australia.

Throughout this website, the terms “we”, “us” and “our” refer to Original Goodness Australia.

By accessing our website, browsing our online store or purchasing from us, you agree to be bound by these Terms of Service and any related policies available on our website.

If you do not agree with these Terms, please do not use our website or services.

Business Details

Original Goodness Australia
Level 24, Three International Towers
300 Barangaroo Avenue
Sydney NSW 2000
Australia

Email: sales@ogaustralia.com

Online Store Terms

By using this website, you agree that:

  • You are at least the age of majority in your state, territory or country of residence
  • You will not use our products or services for any unlawful purpose
  • You will not violate any applicable laws when using our website
  • You will not transmit viruses, malware or harmful code
  • You will not interfere with the security or operation of the website

A breach of these Terms may result in termination of your access to our services.

General Conditions

We reserve the right to refuse service to anyone, subject to applicable law.

You agree not to copy, reproduce, sell, resell or exploit any part of our website, products, services, content or branding without our written permission.

We may update, change, suspend or discontinue any part of our website or services at any time.

Product Information

We aim to provide accurate product information, including descriptions, images, ingredients, pricing and availability.

However, we cannot guarantee that all information on the website will always be complete, current or error-free.

Product images are provided for reference only. Colours, packaging and appearance may vary slightly depending on your screen, product updates or packaging changes.

Health, Skincare & Wellness Information

Original Goodness Australia products may include natural health, skincare, wellness or personal care products.

Information on this website is general in nature and is not intended to replace medical, professional or specialist advice.

Before using any product, please read the label, ingredients and directions carefully.

You should seek professional advice before use if you:

  • Have allergies
  • Have sensitive skin
  • Are pregnant or breastfeeding
  • Have a medical condition
  • Are using medication
  • Are unsure whether a product is suitable for you

If irritation, discomfort or an adverse reaction occurs, discontinue use immediately.

Pricing & Availability

Prices are listed in Australian dollars unless otherwise stated.

We reserve the right to:

  • Change prices without notice
  • Update product descriptions
  • Limit product quantities
  • Discontinue products
  • Refuse or cancel orders where necessary
  • Correct pricing errors or inaccuracies

If we need to cancel or change an order, we may contact you using the details provided at checkout.

Orders & Billing Information

You agree to provide accurate and complete order, billing and shipping information.

This includes:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information

You are responsible for ensuring your details are correct before submitting your order.

Original Goodness Australia is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Returns & Refunds

Returns, refunds and exchanges are handled in accordance with our Refund Policy and your rights under Australian Consumer Law.

Please review our Refund Policy for more information.

Third-Party Tools & Links

Our website may include links to third-party websites, apps, tools or services.

These may include:

  • Payment providers
  • Shipping providers
  • Social media platforms
  • Marketing platforms
  • Review platforms
  • Other external websites

We are not responsible for the content, privacy practices, policies or accuracy of third-party websites or services.

You should review their terms and policies before using them.

User Comments, Reviews & Feedback

If you submit reviews, comments, feedback, suggestions or other content to us, you agree that we may use, edit, publish or display that content where appropriate, subject to applicable privacy laws.

You must not submit content that is:

  • False or misleading
  • Offensive or abusive
  • Defamatory
  • Unlawful
  • Infringing on another person’s rights
  • Containing viruses, malware or harmful code

We may remove content that we consider inappropriate or in breach of these Terms.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for more information about how we collect, use and protect your personal information.

Errors, Inaccuracies & Omissions

From time to time, our website may contain errors, inaccuracies or omissions.

These may relate to:

  • Product descriptions
  • Ingredients
  • Pricing
  • Promotions
  • Shipping charges
  • Delivery estimates
  • Stock availability

We reserve the right to correct any errors or update information at any time without prior notice, including after an order has been placed.

Prohibited Uses

You must not use our website or services:

  • For any unlawful purpose
  • To violate laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, insult or harm others
  • To submit false or misleading information
  • To upload viruses or malicious code
  • To collect personal information of others
  • To spam, phish, scrape or crawl the website
  • To interfere with website security
  • To attempt unauthorised access to our systems

We reserve the right to terminate your access to the website if you breach these rules.

Limitation of Liability

To the maximum extent permitted by law, Original Goodness Australia is not liable for any direct, indirect, incidental, special or consequential loss arising from your use of our website, products or services.

Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law or any other law that cannot be excluded.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms limits your rights to a remedy where required by law.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms will be handled in accordance with the laws and courts of New South Wales, Australia.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

Contact Us

For questions about these Terms, please contact:

Original Goodness Australia
Level 24, Three International Towers
300 Barangaroo Avenue
Sydney NSW 2000
Australia

Email: sales@ogaustralia.com