Privacy policy
Privacy Policy
Original Goodness Australia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, create an account, contact us or interact with our services.
Business Details
Original Goodness Australia
Level 24, Three International Towers
300 Barangaroo Avenue
Sydney NSW 2000
Australia
Email: sales@ogaustralia.com
Information We Collect
The personal information we collect depends on how you interact with us.
We may collect:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Customer account details
- Product preferences
- Items viewed or added to cart
- Customer service messages
- Reviews or feedback
- Marketing preferences
- IP address
- Browser and device information
- Website usage data
- Cookie and tracking information
How We Collect Information
We may collect personal information when you:
- Visit or browse our website
- Place an order
- Create a customer account
- Subscribe to our mailing list
- Contact us by email or form
- Submit a review or enquiry
- Participate in promotions or surveys
- Interact with our emails, ads or social media
- Request a return, refund or exchange
We may also receive information from service providers such as Shopify, payment processors, delivery companies, analytics tools and marketing platforms.
Payment Information
Payments are processed securely by third-party payment providers.
We do not store full credit card numbers on our own systems.
Payment providers may collect and process information such as:
- Payment details
- Billing address
- Transaction details
- Payment confirmation
This information is used to process your order and prevent fraud.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Process payments, refunds and exchanges
- Provide customer support
- Respond to enquiries
- Manage customer accounts
- Improve our website and services
- Personalise your shopping experience
- Send marketing communications, where permitted
- Show relevant advertising
- Detect and prevent fraud
- Comply with legal and accounting obligations
- Enforce our policies and Terms of Service
Marketing Communications
If you subscribe to our mailing list or opt in to marketing, we may send you emails about:
- New products
- Special offers
- Promotions
- Brand updates
- Product education
- Other news from Original Goodness Australia
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting:
Even if you unsubscribe from marketing, we may still send you important service emails relating to your order, account or enquiry.
Cookies & Tracking
We use cookies, pixels and similar technologies to help operate and improve our website.
Cookies may help us:
- Remember your preferences
- Keep items in your cart
- Understand website traffic
- Improve website performance
- Measure marketing results
- Provide relevant advertising
You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
- Shopify and ecommerce platform providers
- Payment processors
- Shipping and delivery companies
- Warehousing or fulfilment providers
- Email and marketing platforms
- Analytics providers
- IT and website service providers
- Customer support tools
- Professional advisers
- Regulators, government agencies or law enforcement where required by law
We only share personal information where reasonably necessary, permitted by law or required to provide our services.
Shopify
Our online store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products online.
Your personal information may be processed by Shopify in accordance with Shopify’s own privacy practices.
Third-Party Websites
Our website may contain links to third-party websites, apps or platforms.
These may include:
- Social media platforms
- Payment services
- Delivery tracking services
- Review platforms
- Other external websites
We are not responsible for the privacy practices, content or security of third-party websites.
You should review their privacy policies before providing personal information.
Reviews & User Content
If you submit a product review, testimonial, comment or other public content, it may be visible to other website visitors.
Please avoid including sensitive personal information in public reviews or comments.
Protecting Your Information
We take reasonable steps to protect your personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
However, no method of online transmission or storage is completely secure. We cannot guarantee absolute security.
If you believe your personal information or customer account has been compromised, please contact us immediately.
How Long We Keep Your Information
We keep personal information for as long as reasonably necessary to:
- Provide our services
- Fulfil orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Manage customer support
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with applicable privacy laws.
Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact:
We may need to verify your identity before responding to your request.
Your Choices
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Opt out of marketing emails
- Ask how your information is used
- Make a privacy complaint
Some rights may be subject to legal exceptions.
Privacy Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.
Please email:
Contact Us
For privacy questions, requests or complaints, please contact:
Original Goodness Australia
Level 24, Three International Towers
300 Barangaroo Avenue
Sydney NSW 2000
Australia
Email: sales@ogaustralia.com
